Public offer and terms of use

Service and pricing

Professionals create a profile, add services and hours, and share a link. Clients choose a service and available time in a browser without an account or app installation. The apps have Ukrainian and English interfaces; entered names, service names, addresses and greetings are not translated.

Vikno’s core features and standard booking link are free. Vikno does not charge booking commission or collect payment for professionals’ services. Clients arrange service prices, payment, delivery and cancellation with the professional. Plus is a separate optional Vikno offer; declining it does not restrict core features.

Custom address and Plus

Plus lets you choose an available custom booking address. The mono web subscription costs UAH 100 per month for one account. Web subscriptions started earlier at UAH 99 per month renew at the price agreed at checkout. For an App Store or Google Play purchase, the store shows its price, currency and monthly period before system confirmation; its price may differ from the web offer.

The team may separately grant Plus for a defined period without payment. A grant is not a paid subscription and does not authorise charges.

Previously published links continue to open the booking page. Plus expiry or revocation does not cancel existing appointments or restrict core features.

Starting and renewing Plus

Plus can be purchased on the website or in the app when that payment option is available. Unavailable new checkout does not cancel an existing subscription.

Before mono web checkout, we show the UAH 100 monthly price, account, terms and separate consent to automatic monthly renewal. Consent is not preselected. mono processes payment on its payment page.

In the app, the monthly subscription is purchased through the App Store or Google Play. You confirm the purchase and the store’s displayed terms in its system purchase sheet. The subscription renews automatically until you cancel renewal through the relevant channel.

Browsing, signing in, a free booking or a team grant does not create a paid subscription. Purchase-based access starts after the purchase is confirmed. Vikno shows Plus access status, which may also include access granted by the team. Check exact charge, renewal and paid-subscription end dates in the original purchase channel: mono, App Store or Google Play. If purchase status is unclear, check the same channel or contact support before paying again.

Cancellation and refunds

For a mono web subscription, stop renewal in Plus web management. If the action is unavailable or its outcome is unclear, contact support. Do not treat cancellation as complete without confirmed status.

Manage an App Store subscription in Apple subscription settings, or a Google Play subscription in Google Play subscriptions using the same store account. Cancelling renewal does not itself refund a payment. Check the paid store subscription’s end date in the relevant store. A refund or revocation may change access.

Deleting your Vikno account or uninstalling the app does not cancel a store subscription. Check renewal in the store. You can request immediate deletion of your Vikno account without waiting for the subscription to end or be cancelled; the privacy policy explains processing times.

For a mono web-payment refund, contact Vikno support with the order identifier and date. For an App Store purchase, request a refund from Apple; for a Google Play purchase, use Google Play’s refund process. We can help check the purchase if needed. Do not send a full card number, CVV, password or bank code. The decision depends on the purchase, the relevant channel’s rules and applicable law. We do not promise automatic or proportional refunds or limit mandatory rights.

New prices are communicated before they apply. A new web offer or renewal on new web terms requires your agreement; store subscriptions follow the relevant store’s notice and consent rules. Core features, existing appointments and published links remain available.

Who Vikno is for

The service is intended for users aged 16 and over. Do not use it for medical records or collecting sensitive information. Professionals are responsible for having a lawful basis for the client data they enter.

Profiles, access and bookings

Professionals are responsible for accurate schedules, prices, addresses and service terms. Use materials you have rights to and process client data only for proper purposes. Uploading permits Vikno to store and display materials within your chosen features and visibility settings.

Clients should provide an accurate name and one contact. Contact the professional to reschedule or cancel. The end of a scheduled appointment does not verify attendance or payment; a booking confirmation does not guarantee a service’s outcome.

Protect access to Apple or Google and any operator-issued username and password. Keep private confirmations to yourself. If you suspect unauthorised access, sign out and contact support.

Safe use

Fake bookings, bypassing security, attempts to access others’ data and unlawful material are prohibited. Suspicious requests may be temporarily limited. You can challenge an incorrect restriction through support.

Connection and provider failures may interrupt service. After a failure, check whether a booking was created before retrying. Contact the professional directly for urgent matters. Do not rely solely on notifications to confirm an appointment.

Data, stopping use and changes

The privacy policy explains data handling. You can stop using Vikno at any time; follow the support page’s process to request account deletion. Signing out or removing the app does not delete the server account.

The current version is dated on this page. We explain new processing purposes before introducing them and ask for consent where required. These terms do not limit your mandatory rights under applicable law. Send questions or complaints to the operator at the address below.