Vikno support

Questions about an appointment

To reschedule or cancel, clarify an address or discuss payment, contact the professional through your usual contact method. The confirmation page has no self-service rescheduling or cancellation button. Booking in a browser does not require an account.

Report a problem

Include your device model, system and app version or browser, the time of the problem and brief steps to reproduce it. Include an error reference if one is shown.

Do not send passwords, sign-in codes, tokens or private booking confirmations. Hide others’ names, contacts and addresses in screenshots. There is no guaranteed ordinary technical-support response time; personal-data requests follow applicable legal time limits.

Plus payments and cancellation

Plus payments cover Vikno’s additional features, not a professional’s services. If new checkout is unavailable in your chosen channel, a new purchase cannot be confirmed through Vikno there; manage an existing subscription in the same channel.

Check renewal or refunds through the channel where you purchased: mono web subscription, App Store or Google Play. For help, include your account, order identifier and date. Do not send card details, CVV, passwords or bank codes. A support request or returning from a store does not itself confirm cancellation or a refund.

Delete an account or data

You can delete your account in the app: Settings → Delete account. Without the app, choose “Email a deletion request” or email andriy@restlesscorp.com with the subject “Vikno: delete account” or “Vikno: delete data”. No sign-in or app reinstallation is required for this.

Include your public profile link, if any, and what you want deleted. Clients without an account should identify the professional and appointment date. You can also ask the professional to correct or delete a particular booking. Do not send identity documents or full details of other clients in your first email: we arrange necessary verification privately.

After verification, we explain next steps and the confirmed outcome, including reasons for retaining any data that cannot be deleted. Acceptance is not completion. Main-system cleanup does not confirm deletion of every backup; there is no single verified backup-erasure deadline.

In the app, go to Settings → Delete account. Confirm your choice and access using the same Apple or Google account, or operator-issued username and password. Acceptance blocks the page and new bookings, revokes sessions and cancels confirmed appointments starting after the request time. The profile, bookings, client records, services and photos are cleaned up in stages; the app shows progress. Contact support if the status fails or is unavailable. Expiry of the status code does not mean completion.

Coordinate future appointments with clients before deletion. Signing out, removing the app or cancelling one appointment does not delete the account. Deleting Vikno does not delete your Apple, Google or Telegram account.